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FAQs Delivery Information

Click & Collect

This table shows what it costs, how long delivery takes and when you need to order by. And below it there are a few useful things to bear in mind.

Exceptions

We will do our absolute best to meet our stated delivery times, but they cannot be guaranteed - this is subject to stock, courier availability and demand.

Click & Collect is available for all stores, apart from Inverness, Dundee, Aberdeen and Perth.

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service. If the product is not available, the 'Click & Collect' icon will not be displayed.

Product Exceptions to Northern Ireland

• The A-Z brand list below, shows which additional brands are also unavailable for this service in Northern Ireland.

1. A
2. B
3. C
4. D
5. E
6. F
7. G
8. H
9. I
10. J
11. K
12. L
13. M
14. N
15. O
16. P
17. Q
18. R
19. S
20. T
21. U
22. V
23. W
24. X
25. Y
26. Z

Adore Alan Hannah Devoted Aldo Alexandre of England Ann Klein Antique Rogue Apricot

Bar Harbour Be Young Beauut Ben Sherman Suits Bertie Blue Vanilla Blue Vanilla Curve British Tailor

Carvela Carvela Comfort Centaur Big & Tall Craghoppers

Dare 2b Double Two Dune Dune Black Dunlop

Explosion London

Frank Wright Fuse

Gibson London Gola Classics Gola Sport

Hammond & Co Head over Heels

Izabel London Izabel London Curve

J by Jasper Conran Jewellery J by Jasper Conran Suits Jasper Silver Jeff Banks Joe Browns Jolie Moi Jon Richard

Karl Jackson Karl Lagerfeld KG Kurt Geiger Kurt Geiger Handbags

Limehaus Lipsy Jewellery Lonsdale Lotus

Marc Darcy Mela London Mela London Curve Miss KG Mood

Nine West

Occasions

Pierre Cardin Piscador Principles Jewellery

Racing Green Menswear Racing Green Suits Ravel Red Herring Suits Regatta Roberto Vianni Roland Cartier

Saloos Scott & Taylor Seaspray Shelby & Sons Simon Jeffrey Simply Silver Sistaglam Smart & Joy Solea Solo Steel & Jelly Steve Madden Stvdio by Jeff Banks Shirts & Ties Stvdio by Jeff Banks Suits Stylist Pick

The Collection The Collection Jewellery Thomas Nash Tog 24 Travel Blue Tripp

Viggo Vince Camuto

WP

Yumi Yumi Curves Yumi Girl

How will I know my order is ready to collect?

When your order arrives in the store, we'll send you an email to let you know it's ready to be collected.

What do I need to bring with me to collect my order?

• The name that the order was placed under
• The email we sent saying the order is ready for collection
• A bank card or some photo ID. If you paid with an American Express card, please bring it.

Can someone else collect on my behalf?

Yes, they will need to bring:

• The name that the order was placed under
• The email we sent saying your order's ready for collection.
• Their own bank card or photo ID.

How long do I have to collect my order?

If you haven't collected your order after seven days, we'll send you an email to remind you.

If you still haven't collected your order after 14 days, we'll send it back to the warehouse. After that, we'll refund you, which should take 3–5 working days to reach your account.